FAQ

How To Order?

Fill our contact form then we can send our complete price list then you choose what you need, send to us,  after that we will send our proforma with price and total volume.

How Much Minimum Order Quantity?
For the first order, you can purchase even 1 pc, but for following order it must be 4pcs minimum.

Must I Buy in Full Container Order (FCL) ?
No, you can purchase in Less than a Container Load (LCL) you mean you can buy as LCL shipment but maximum volume is approx 5cbm (cubic meter) to make sure the package will be safe until arrival.  Nevertheless, we suggest you to purchase in Full Container for maximum value and discount.

Who Will Arrange Shipment?
We can arrange shipment for you, or you deal with your local shipping company near you

Does Your Price Including  Shipping Costs?
No, our price is FOB base at Semarang Port for FLC Shippment, but for LCL shippment the price is Ex-Work, it mean you have to arrange shipping since from our warehouse.

What kind of  Trade Term we can offer

EXW – Ex Works
FOB – Free on Board
CPT – Carriage Paid To
CFR – Cost and Freight
CIF – Cost, Insurance and Freight
DDU – Delivered Duty Unpaid

How is payment procedure?

Payment by T/T

Normally We requre minimum 40% deposit after you agree with our proforma invoice sent. After deposit settled in our account, we will start production immediately. Balance payment must be settled after we inform about export documents, by scan or fax transmission. It still negotiable so contact us for another options.

Payment by L/C

The L/C should be fulfill the following this criteria (a must) to avoid later costly amendments :

•           Irrevocable

•           Payable at sight

•           Issued from recognized bank

•           Expiry place is Indonesia

•           Precentage credit amount tolerance +/- 10%
Another option are negotiable

How long is the lead time?

Normally our lead time is 45 days. It can be sooner

How difficult to assembly furniture?

The major of our products come asembled, but some items need very simple assembling. Don’t worry, we will send include in package an assembling instruction.

Sometime some spareparts need to be replaced, how can I get it?

We send include in shipment sufficient quantity of sparepart/hardware, depent on case happen, for best service we will send sparepart by Express Courier.

Do TeakGardenIndonesia.Com offer purchase guarantee?

Yes, please visit our purchase guarantee page and please remind if it negotiable, welcome for your draft

What is teak?

Teak is a close grained hardwood with a high natural oil content. This makes it hard wearing, highly resistant to rotting and almost impervious to the effects of sun, rain, frost or snow. These characteristics combine to make it the ideal timber for all outdoor applications. Many other hardwoods are used for outdoor furniture and some are even marketed as ‘teak substitutes’. However, there is no substitute for teak and no other hardwood will perform to the same standard as teak in outdoor conditions.

What grade of teak does TeakGardenIndonesia.Com use?

Only premium grade plantation grown teak is used for TeakGardenIndonesia.Com.

Is Indonesian plantation teak environmentally friendly?

The teak plantations on Indonesia are really no different than any other crop, except that the growing cycle is far longer. Plantation teak is inherently more environmentally friendly than natural forest timber because no teak trees existed until the plantations were established and, due to their careful management, trees are constantly being planted at a rate that exceeds those being felled. Most importantly, the plantations in Indonesia are actively managed to be a sustainable system which not only has low impact on the eco-system, but is also fully integrated into the Indonesian social system and maximises local employment.

What happens to teak before it can be used for furniture manufacture?

Teak is an exceptionally stable timber once it has been properly seasoned and by far the most effective means of seasoning teak is to dry it in a kiln. A teak tree prior to felling has a moisture content of over 60%, but for furniture manufacture, this needs to be reduced to just 10-16%. We have our own kilns on-site at our factory and, depending on the dimensions of the cut pieces, it can take weeks or even months to correctly reduce the moisture content to the desired level. Kiln drying the timber is important as it not only enables us to craft accurate, close fitting joints and thus ensures the stability of the finished furniture in a variety of environments – frost and snow in winter to rain and sun in summer. Furniture that is not made from kiln-dried teak can quickly begin to warp and split when left outside and can ultimately fail all-together.

What is so special about the way TeakGardenIndonesia.Com makes teak furniture?

Many things make our teak furniture exceptional. For example, the joints used are specifically chosen to provide the strongest means of joining the component parts together. Thanks to the use of kiln dried timber and our modern wood-working machinery, these joints are made to extremely tight tolerances, which means that they are always a perfect fit and there are no visible gaps between two pieces of joined wood. In addition, we use a variety of different high-performance adhesives in the construction of the furniture.

It is especially important that outdoor furniture is constructed to this high standard as the ultimate service life of the furniture is determined as much by the quality of construction as by the raw materials used.

How do I care for my teak furniture?

Teak does not require any special maintenance routine apart from occasional cleaning. If left to age naturally outside by being exposed to light, air and rain, then the surface of the teak will gradually change to a soft, silver-grey as the pigments in the surface layer of the wood start to fade away.

If you want to store your furniture over the winter, we advise that you do so in a garden shed, garage or outhouse. However, we advise that you do not move teak furniture from the garden straight into a heated indoor room for storage, as the sharp differences in temperature and humidity may cause the wood to split.